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Verizon Technicians, Working Round-the-Clock, Making Progress in Restoring Landline Phone Service in Eastern Hanover and Henrico Counties, Virginia

News Release

RICHMOND, Va. – September 20, 2012 –

Verizon is making progress in restoring landline phone service to customers in the eastern part of Hanover and Henrico counties served by the company’s Sandston central office, and Verizon technicians will work in round-the-clock shifts until service is completely restored. 

Due to faulty network equipment in the Sandston office, customers in the area may have trouble completing and receiving landline calls.  The issue is not affecting wireless calling, High Speed Internet (DSL) service, FiOS Internet, FiOS TV or FiOS Digital Voice customers.  In addition, 911 service overall is not affected. 

The Sandston central office serves approximately 5,500 customer lines.

Technicians from Verizon and the equipment vendor have restored some circuits, enabling customers to make and receive more landline calls, and these technicians will continue to bring service back until all is restored.  There is no estimated time of restoral at this point.

Verizon will provide another update tomorrow morning (Sept. 21).

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America’s most reliable wireless network, with more than 94 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of more than 188,000.  For more information, visit www.verizon.com.

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Media Contact:

Harry Mitchell, 304-356-3404
Sandra Arnette, 410-393-7109

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