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Landline Phone Service in Eastern Hanover and Henrico Counties, Va., Is Returning to Normal as Verizon Crews Continue to Repair Faulty Network Equipment

News Release

September 21, 2012 –

RICHMOND, Va. – Verizon customers in the eastern part of Hanover and Henrico counties are steadily getting their landline phone service restored as company technicians continue working round-the-clock to make repairs to faulty network equipment.

The damaged equipment in Verizon’s Sandston central office caused customers in the area to have trouble completing and receiving landline calls.  As reported earlier, the issue is not affecting wireless calling, High Speed Internet (DSL) service, FiOS Internet, FiOS TV or FiOS Digital Voice customers.  In addition, 911 service overall is not affected. 

The Sandston central office serves approximately 5,500 customer lines.  It has not yet been determined when service will be fully restored for impacted customers.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America’s most reliable wireless network, with more than 94 million retail customers nationwide.  Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $111 billion in 2011 revenues, Verizon employs a diverse workforce of more than 188,000.  For more information, visit www.verizon.com.

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Media Contact:

Sandra Arnette, 410-393-7109   

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