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For Third Straight Year, Verizon's FiOS TV Ranks Highest in East Region in J.D. Power and Associates Customer Satisfaction Study
All-Digital FiOS TV Delivers a Home-Entertainment Experience Others Can't MatchNews Release
NEW YORK – October 6, 2010 –
For the third consecutive year, Verizon's FiOS TV outperforms the competition in the East, according to new research conducted by J.D. Power and Associates.
Verizon's TV service, one of the fastest-growing all-digital TV services in America, has been ranked "Highest in Residential Television Service Satisfaction in the East Region" in the J.D. Power and Associates 2010 Residential Television Service Satisfaction StudySM.
"This is a three-peat for Verizon FiOS TV," said Chris Creager, Verizon president for the East Coast region. "For three years straight, Verizon has outperformed cable in this study. FiOS TV is recognized by our customers as having the hands-down greatest picture quality, technology and features, and it's a value that others just can't match."
(Watch a video of Creager discussing the significance of Verizon's FiOS TV service by visiting this website: http://www.youtube.com/watch?v=4H8sZMzJTrw.)
The East region covers the nine states where FiOS TV is available: Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia, as well as Washington, D.C.
In the study, J.D. Power and Associates evaluated nine TV providers, a group that included traditional cable TV companies, satellite providers and Verizon's FiOS TV.
The companies were ranked on the following factors to determine overall customer satisfaction: performance and reliability, customer service, cost of service, billing, and offerings and promotions.
Verizon's FiOS TV received five Power Circle Ratings - the top rating - in overall satisfaction, performance and reliability, and offerings and promotions. The complete J.D. Power and Associates rankings are available at http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2010166 on the market research company's consumer-facing website.
With more than 3.2 million customers, FiOS TV continues to grow throughout the country. In areas where the service is available, one out of four customers chose FiOS TV.
In addition to the J.D. Power and Associates recognition, FiOS TV is ranked No. 1 in customer satisfaction in the 2010 American Customer Satisfaction Index. FiOS TV also is ranked No. 1 in HD picture quality and overall picture quality by Change Wave Research.
Verizon's FiOS TV service offers a broad collection of all-digital programming, with more than 520 total channels, including up to 140 HD channels. FiOS TV also offers more than 18,000 video-on-demand titles each month, including 3,300 in HD. In addition, FiOS provides next-generation interactive services including an advanced interactive media guide; social networking, news and entertainment widgets; remote DVR management via broadband or cell phone; and more.
FiOS TV is delivered over Verizon's all-fiber-optic network, which brings the power and capacity of fiber optics directly to homes and businesses, with industry-leading quality and reliability. The network also delivers FiOS Digital Voice service as well as FiOS Internet, which offers downstream speeds of up to 50 Mbps (megabits per second) and industry-leading upstream speeds of up to 35 Mbps. FiOS Internet customers with service of up to 20 Mbps or faster also have access to Verizon Wi-Fi at thousands of locations across the U.S.
Verizon FiOS customers also have access to the Verizon In-Home Agent, a free application that gives them valuable tools to set up services, configure Wi-Fi links, set up and manage voice mail, auto-fix video problems, and trouble-shoot and correct Internet issues - all with simple clicks of a mouse.
Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America's most reliable wireless network, serving more than 92 million customers nationwide. Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world. A Dow 30 company, Verizon last year generated consolidated revenues of more than $107 billion. For more information, visit www.verizon.com.